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MFM PC Access Sales Frequently Asked Questions (FAQ)
- What is the difference between the PC Access 4.30.158 Agent and Broker CD versions?
- Does the PC Access 4.30.158 Agent/Broker version from MFM include PC Access Flyer 1.02?
- Can I use a PC Access 4.30.158 Agent version for an office version rather than buying multiple copies of the PC Access 4.30.158 Broker version?
- What credit cards does MFM accept for product orders?
- When I submit a PC Access order to MFM, will it go out that day?
- Does MFM provide telephone support?
- If I send an e-mail to MFM Technical Support, how soon will I receive an e-mail response?
- What if the product is defective, will I still get charged for telephone technical support?
- What is the difference between the PC Access 4.30.158 Agent and Broker CD versions?
The PC Access 4.30.158 Agent CD version is the Individual User version and it stores your personal agent information to access the MLS system. When you purchase an Agent version, the software license entitles you to install the PC Access 4.30.158 Agent version on or up to three (3) of your own computers.
The PC Access 4.30.158 Broker CD version is the Office version. The Broker/Company that purchased this version owns the software license. The Broker version software license allows the company to install this version to only one (1) computer for multiple agents to individually use PC Access on an office computer.
Both PC Access 4.30.158 Agent and Broker CD Versions comes with a PC Access 4.30.158 Disk 1 containing the configuration files and user authorization and a PC Access 4.30.158 CD containing the PC Access program files.
The PC Access software license does not allow you to share the software and the software license is non-transferrable.
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- Does the PC Access 4.30.158 Agent/Broker version from MFM include PC Access Flyer 1.02?
No. Currently there are two MLS providers that has the Flyer interface installed on the MLS system. If you need to purchase PC Access 4.30.158 with PC Access Flyer 1.02, you will need to contact your local MLS office or contact FNIS Sales at 1-913-693-0000. If you are unsure if the MLS system you normally access has the MLS system Flyer interface installed where you can use PC Access Flyer 1.02, contact your local MLS office to determine if the Flyer interface has been installed on the MLS system.
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- Can I use a PC Access 4.30.158 Agent version for an office version rather than buying multiple copies of the PC Access 4.30.158 Broker version?
No. There are two reasons: the first is the Agent version is for only the licensed individual user and the Agent version can only store one user's agent information to login to the MLS system; and secondly, substituting the PC Access 4.30.158 Agent version for a Broker version to use on an office computer is a software violation. If you need to use PC Access on an office computer where multiple agents (2 or more), you will need to purchase a PC Access 4.30.158 Broker version per office computer.
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- What credit cards does MFM accept for product orders?
MFM accepts VISA, MasterCard, and Discover. We cannot process debit cards or American Express at this time.
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- When I submit a PC Access order to MFM, will it go out that day?
PC Access orders submitted before 1:30 PM Eastern time will generally go out that same day or the next business day. Orders submitted after this time will go out the next business day. MFM provides UPS Ground, UPS 2nd Day, and UPS Overnight shipping methods:
About UPS Ground
About UPS 2nd Day
About UPS Overnight
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- Does MFM provide telephone support?
No. MFM provides free technical support via e-mail or you may visit the MFM Support web site (http://support.mfm.com/). See our Technical Support Policy on the MFM Support web site more information and details:
Technical Support Policy
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- If I send an e-mail to MFM Technical Support, how soon will I receive an e-mail response?
MFM Technical Support has a full-time technical support staff responding to all support e-mails. During normal business hours (9:00 AM to 5:00 PM Eastern) e-mail responses should be within one hour, and at times less than one hour. However, our e-mail response time may take longer than normal if we receive a large volume of e-mail, but we will try our best to respond to all e-mails by the end of business.
We periodically monitor and respond to support e-mails after normal business hours and weekends. Our e-mail response times may be longer than normal.
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- What if the product is defective, will I still get charged for telephone technical support?
If you contact MFM Technical Support and we find the product media is defective, MFM will replace software media. We send media replacements via UPS Ground. However, you must send the defective product back to MFM within two weeks to avoid a $40 replacement media charge. To return a defective media product to MFM, send the product to the following address:
MFM Software, Inc.
Attn: PC Access Return, S/N 43xxxxxxx
11988 Tramway Drive
Cincinnati, OH 45241
Note: Note: replace 43xxxxxxx with the actual PC Access serial number.
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